Flight Centre Australia

Flight Centre made an error in my flight booking (fully admitted to it too) and the options they presented to me didn't work so I asked them to cancel so I could rebook elsewhere. However, as I only found out my booking hadn't gone through with the right details at check in 24 hours before I flew, Flight Centre informed me that I would have to pay the airlines $500 cancellation fee.

As this was their error I objected, and they offered a partial compensation of a voucher.

The emergency booking (this was a compassionate flight) cost me another $1000 and to top it all Flight Centre informed me that the refund will take 3-4 months to process.

I am writing to ATAS today, and I have contacted one of the Flight Centre directors through a mutual contact for his assistance. I will update you!

We would like to change the date to return to Australia from Italy, by 2 days. Flight Centre online, with whom we booked through want to charge $1000 per person, just to change the date.

Theyre quoting that the new fare is much higher than our original ticket, but if I booked directly through China Southern, the fare is basically the same as my original fare. I dont understand how they can overcharge so much and get away with it, its a rort.

We are a group of 7, so $7000, just to change the date. How ridiculous!!!

Had we changed it before we left, it would have cost $250, so why so much once you fly.

I definitely wont be making the change and will never book with Flight Centre online ever again and will be letting my family and friends know of this.

Booked flights and hotel from flight centre. Something did not seem right so a few days after a few days I contacted the hotel in

Bangkok to confirm that I had the room that I was sold 646 sq ft with balcony.

The hotel came back saying the room I booked

has no balcony. I contacted flight centre and sent them the hotels response. They declined to respond only saying that they

have booked the balcony room. I contacted the hotel again and the same thing happened.

I have no balcony in my room.

Contacted flight centre and demanded that they provide me with conformation from the hotel (Lohas residences) that the room

I have is the one with the balcony which I purchased from flight centre. Flight Centre Libby Bulbeck refuses to provide this

from the hotel.

I have email from the cowards

Hi, On the 2/9/23 I went to flight centre Werribee plaza with my husband and two friends to enquire about a holiday that we all were very interested in. We approached a young lady by the name of Natalie Hayes with in the first five minutes we felt that it was all to hard for her but thought we will continue as we were all very keen after speaking with her for a further few minutes she seemed to change her attitude.We explained what we wanted to explore Europe for six weeks but we wanted to do Lapland first She explained that it is to early to book but will contact the necessary people we left happy with that to her credit she contacted us a couple of days later and explain to was to early to book but will keep an on it .I received my next email in October still the same our budget for four people is between $100,000 and $120,000 which I would have thought this not to be sneezed at .it is now the 28/12/23 still have heard nothing even if part of the trip cant be booked I would have thought there would be some contact I find this very disappointing and have decided to take our business elsewhere

Regards Julie Johnson

I attended your Queen Street Mall office last Thursday (30th November) and spoke with the officer who was standing at the computer nearest the door (I did not get her name). We spoke and I received some flight information about flights from Brisbane to Santiago and on to Cusco (Peru).

She said that she would email me the information.

I am still waiting.

I rang back on Friday, 1st December, spoke with another person who said that she would do a follow up with the person with whom I first spoke. (STILL WAITING).

This is not a good look if Flight Centre pride themselves on **Good customer service**.

I have since gone elsewhere and so has my business. I would give this office a **Complete Fail**

We arrived to out luxury boat cruise yesterday looking forward to our queen balcony suite with butler and laundry services. Instead we got a twin room with a large window and a onsuite you cannot swing a cat in.

My husband is unwell and this is possibly his last trip, so we spent a fortune to suit his needs with a walker.

The shower is tiny and his shower chair hardly fits.

Given we were told we get laundry services we packed very minimal clothing and now we are stuck and we have to pocket out more money to have laundry done.

Flight Centre agent assured us that we had a suite with a sitting room and larger bathroom to suit my husbands mobility but we got a basic room with a large window. It would have cost us 1/2 to have booked a normal room, instead we were sold a suite with services.

The room location was meant to be close to the lift but we are at the opposite end of the corridor. We were told we could access the upper decks via a lift but alas the lift does not go up that far.

Misleading information right from the beginning and our final dream holiday is turning out to be a nightmare.

Very disappointed with Flight Centre and APT cruises.